Shipping & Delivery
We are an online store based in Dubai and we ship worldwide.
Processing and dispatch
Once your order is placed we prepare it for dispatch. You will receive a confirmation email with tracking as soon as it leaves us. Please follow the tracking, and contact the courier directly if they have not been in touch — they will usually call before delivery.
Delivery time
Orders typically arrive around 8 working days after dispatch. Delivery to remote destinations, and any customs inspection, can add to this. During sale periods delivery may take longer than usual.
Shipping cost
Shipping is calculated at checkout and shown to you in full before you pay. International rates are set by our courier and vary by destination.
Customs, duties and taxes
International orders may attract import duties, taxes or customs charges set by the destination country. These are not included in your order total and are the customer’s responsibility.
Your address and contact details
Please give a complete delivery address and a working phone number. Couriers in many regions cannot deliver without reaching you, and we cannot reroute a parcel once it has shipped.
Delivery attempts
Our courier will attempt delivery and will contact you to arrange a time. In some regions the courier delivers to a local service centre rather than to your door, and you will be asked to collect from there. If a parcel cannot be delivered and is returned to us, we will contact you to arrange redelivery; a further shipping charge may apply.
Orders containing more than one item
Where an order includes both ready-to-wear and made-to-measure pieces, we hold the order and ship it together. If you would prefer your items sent separately, email us and we will arrange it.
Custom lengths and made-to-measure
Many of our abayas are free size, with the length chosen at checkout. If you need a length or a fit we do not list, email info@wearhiza.ae with your measurements and we will quote for a made-to-measure piece. These take longer to produce than the delivery times above.
Contact
Email info@wearhiza.ae or message us on WhatsApp at +971 54 356 2715.