Returns, Refunds & Cancellations

Returns and exchanges

We do not offer returns or exchanges for change of mind. Please check the size guide on each product page before ordering, and email us if you are unsure — we would much rather help before you buy than after.

Made-to-measure pieces

Anything cut to a custom length or to your own measurements is final sale. It cannot be resold, so it cannot be returned.

If your order arrives damaged or incorrect

Contact us within 3 days of delivery at info@wearhiza.ae with photographs or a short video, and keep the original packaging. The item must be unworn and unwashed. Once we have confirmed the fault we will replace the piece, usually within 7–10 working days, and we cover the shipping both ways.

What is not a fault

Small variations in print placement, slight differences in colour between screens and the natural irregularity of hand-set beadwork are characteristics of the piece rather than defects.

If the fit is not right

If you believe the piece does not match the measurements published in our size guide, contact us within 3 days of delivery with your measurements and we will look into it. Where an alteration is the right answer we will arrange collection and alter the piece for you.

Cancellations

Orders cannot be cancelled once they have been placed, as they move into preparation immediately. If your order has not yet been dispatched, contact us straight away at info@wearhiza.ae or on WhatsApp and we will do what we can.

Refunds

Where a refund is agreed, it is returned to your original payment method. Your bank may take a further few working days to show it.

Your statutory rights

This policy does not affect your statutory rights under the consumer law that applies where you live.

Contact

Email info@wearhiza.ae or WhatsApp +971 54 356 2715.